Return & Returns Policy
At House of Kaushalini, every piece is crafted with care and attention to detail. We want you to have a seamless shopping experience, and while we hope you love your purchase, we understand that sometimes things may not work out.
Please read our Return & Exchange Policy carefully before placing an order.
Eligibility for Returns & Exchanges
We accept returns or exchanges only under the following conditions:
- The product must be unused, unwashed, and unworn
- All original tags, labels, and packaging must be intact
- The request must be raised within 48 hours of delivery
- Items must be in original condition, free from stains, damage, or odors
Non-Returnable / Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Customized or made-to-order products
- Products bought during sale or clearance
- Accessories, jewelry, or innerwear (if applicable)
- Products damaged due to misuse or mishandling by the customer
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with:
- Clear images/videos of the product
- Images of the outer packaging
- Your order number
Once verified, we will arrange a replacement or store credit at no additional cost.
Exchange Process
- Exchanges are subject to product availability
- If the requested item is unavailable, a store credit will be issued
- Store credit is valid for 6 months from the date of issue
Return Process
- Approved returns will be eligible for store credit only
- Refunds to original payment methods are not offered
- Store credit will be issued within 7–10 business days after quality inspection
Shipping Charges
- Shipping charges are non-refundable
- For exchanges (except damaged/incorrect items), reverse pickup or re-shipping charges may apply
How to Raise a Return or Exchange Request
Please email us at [your support email] with the following details:
- Order Number
- Product Name
- Reason for return/exchange
- Supporting images/videos (if applicable)
Our support team will guide you through the next steps.